ATEN Technology ACS1216A User Manual download pdf (Page 57)

Appendix

Troubleshooting

Overview

Operation problems can be due to a variety of causes. The first step in solving

them is to make sure that all cables are securely attached and seated completely

in their sockets.

In addition, updating the product’s firmware may solve problems that have

been discovered and resolved since the prior version was released. If your

product is not running the latest firmware version, we strongly recommend that

you upgrade. See The Firmware Upgrade Utility, page 35, for upgrade details.

Symptom Action

Erratic behavior. Check that the Power Adapter that was supplied with the

unit is plugged in and functioning properly.

Mouse and/or Keyboard not

responding.

Unplug the cable(s) from the console port(s), then plug

it/them back in.

All Station IDs display as 01. Wait a few seconds for the system to reinitialize the

station sequence and display the proper IDs.

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ATEN Technology ACS1216A User Manual Page 57